Privacy Statement
Last updated February 7, 2025

At Loutro.nl, we value your privacy. In this privacy statement, we explain how we process your personal data, the measures we take to protect it and your rights. Our goal is to provide transparency and control over your data.

Below are the topics covered in this privacy statement:

• What personal data we process
• Why and on what basis we process personal data
• How long we keep personal data
• With whom we share personal data
• Our use of cookies or similar techniques
• How to access, modify or delete your data
• How we secure your information

Who processes your personal data?
Loutro is responsible for processing personal data collected through our website, for example when using our services, requesting information or subscribing to our newsletter.

Contact details
Loutro Bathroomware
E-mail: info@loutro.nl
Phone: 06 30 23 63 44

Personal data we process
We process your personal data because you use our services or because you provide it to us yourself. This may include:

• First and last name
• Email address
• Phone number
• Address details
• Other information you actively provide (e.g., job title or interest in our services)
• Technical data such as IP address, browser and device type

Required information
Some fields on our website are required(marked with an asterisk []*). This information is needed to properly provide our services, such as processing an inquiry or quote.

Why we process personal data.
We use your information for the following purposes:

• Sending our newsletter
• Contacting us in response to an inquiry or order
• Inform you of changes to our services or products

Retention periods
We do not retain your data longer than necessary. The retention periods are:

• Newsletter: Your data will be deleted no later than two weeks after unsubscribing.
• Requests (quotes or information): Maximum 7 years.
• Customers: Data is kept for 7 years after termination of the customer relationship.

Sharing personal data with third parties
Your data will only be shared with third parties when necessary for our services or to comply with legal obligations. We work with reliable partners and enter into processor agreements to ensure your privacy.

Third-party examples:

1. Marketing Partners: For sending mailings and optimizing our website.
2. CRM systems: For managing inquiries, quotes and customer relationships.

Cookies and similar techniques
We use functional and analytical cookies that do not invade your privacy. These cookies help our website function properly and improve the user experience.

You can manage or delete cookies through your browser settings.

Google Analytics
We use Google Analytics in a privacy-friendly manner, with anonymized IP addresses. Your data is not shared with other Google services.

Your rights
You have the right to:

• View, modify or have your data deleted
• Object to the processing of your data
• Revoke your consent or request data transfer

Contact
Send your request to info@loutro.nl with a copy of your ID (make passport photo, BSN and other sensitive information illegible). We will respond within four weeks.

You can also file a complaint with the Personal Data Authority.

Security of your information
We take appropriate security measures to protect your information from loss, misuse or unauthorized access.

Do you have questions about the security of your data? Feel free to contact us at info@loutro.nl or 085 060 25 97.

Changes to this privacy statement
This privacy statement may be updated. Please check our website periodically for the most recent version.