1. General

1.1 These general conditions of sale and delivery apply to all legal acts, such as but not limited to offers and agreements for the delivery of goods and the rendering of services, of Mr. J. Paçuku, acting under the name Loutro, doing business in (8243 PC) Lelystad at the Schutweg 22 H-J, or one of its group companies (hereinafter "Loutro").

1.2 Deviations from these terms and conditions are only valid insofar as confirmed in writing by Loutro. Applicability of general terms and conditions of the other party (hereinafter "Customer") is expressly rejected.

1.3 If any provision of these terms and conditions should prove to be invalid, this shall not affect the legal force of the remaining provisions. Parties will then consult with each other about a new provision in accordance with the spirit of these terms and conditions.

2. Offers

2.1 Offers are without obligation. An offer accepted by the Customer may be revoked by Loutro free of charge within 30 (thirty) days after acceptance.

2.2 Provided data and samples are considered informative and may be deviated from by Loutro.

2.3 Loutro has the right to deliver items with a different manufacture provided that these items have the same relevant properties.

3. Pricesand payment

3.1 Prices are based on Loutro's sales ledger.

3.2 If after order the total cost price of Loutro increases by more than 2,5 %, Loutro is entitled to increase the offered or agreed price accordingly, without entitling the Customer to dissolve the agreement in whole or in part.

3.3 Payment shall be made by invoice within 14 (fourteen) days from date of invoice.

3.4 Loutro is at all times entitled to set off its claims against the Customer against debts it owes to the Customer.

3.5 In the event of non-payment or late payment, the Customer shall be liable for collection costs (with a minimum of eur 150, – or 15% of the amount due if this is higher) as well as judicial costs, in addition to the interest due by law.

4. Delivery and delivery times.

4.1 Delivery shall be made to the address specified by the Customer, unless expressly agreed otherwise. Partial deliveries are permitted.

4.2 Delivery terms shall commence immediately after written order confirmation by Loutro and after fulfillment by the Customer of all conditions set for this purpose.

4.3 Stated delivery times are indicative and are not to be considered a deadline. Exceeding them shall not constitute failure and shall not entitle the Customer or derdn to rescission or compensation for damages suffered by the Customer.

4.4 Loutro only delivers products and does not perform any services related to the products, such as but not limited to installation- assembly or placement work.

5. Transfer of ownership and retention

5.1 Except as provided below in paragraph 2, ownership of all items shall pass to the Customer upon delivery.

5.2 Loutro retains title to all goods delivered until the full purchase price, including the price for services rendered in this respect, has been paid. The customer is not allowed to sell, transfer, pledge or grant a third party any other right to these goods. Notwithstanding the above, the delivered goods are at the Customer's risk from the moment of delivery.

5.3 If the Customer fails to fulfill her payment obligations or if there is a well-founded fear to do so, Loutro is entitled to take back the goods delivered under retention of title on its own authority.

6. Warranty

6.1 For a period of 12 (twelve) months after delivery, Loutro warrants that the items it has delivered and services it has performed are sound and in accordance with the specification.

6.2 Upon delivery, the Customer shall carry out the normally customary entrance inspection. Any defects, damage or other shortcomings must be reported by the Customer on the waybill or, if this is not possible, in writing within one working day, failing which the goods shall be deemed to have been delivered in good condition.

6.3 If within a period of 12 (twelve6.3 If within a period of 12 ( twelve ) months after delivery deficiencies appear that were not or could not have been determined by a normal entrance check, Loutro is bound to deliver a new product, deliver a new service or repair the deficiency. This guarantee is exclusive and all liability for other damage suffered by the Customer in connection with a deficiency of delivered goods and/or services is specifically excluded.

6.4 Any right to warranty lapses in the event of negligent or inadequate entrance inspection or in the event of improper use of the delivered goods, such as but not limited to use other than as intended or prescribed.

6.5 Warranty claims must be made in writing within eight days of discovery, giving reasons.

6.6 If the Customer is not the end user of the delivered item, the costs associated with the replacement insofar as they relate to the fact that the item is not located with the Customer shall be borne by the Customer.

7. Suspensions dissolution

7.1 Loutro has the right to suspend the execution of its performances in case the Customer is in default with respect to the execution of any obligation under this or any other obligation existing towards Loutro. In that case, Loutro is entitled to implement resulting price increases and term extensions.

7.2 If Loutro has reasonable doubt about the payment capacity of the Customer, it is entitled to suspend its obligations until sufficient security has been provided by the Customer. It is also entitled to demand additional securities at any time.

7.3 If the Customer does not fulfill her obligations under the previous paragraphs within a reasonable period of time or in case of a (petition for) bankruptcy or suspension of payment of the Customer, Loutro is entitled to dissolve the agreement with immediate effect without being obliged to pay any damages.

8. Liability

8.1 The total legal and/or contractual liability of Loutro is at all times limited to its attributable shortcomings and to the order value of the delivered goods and/or services that give rise to the liability in question.

8.2 The total liability of Loutro for any recall of items which finds its necessity in particular in a failure attributable to Loutro is, in addition to the above, limited to the actual payment made by Loutro's insurer in this respect.

8.3 All liability of Loutro ends 12 (twelve) months after delivery.

8.4 All liability of Loutro for indirect damages, such as but not limited to consequential damages, loss of profit, business interruption, goodwill reduction and customer claims is expressly excluded.

8.5 All liability for damage to or caused by items made available by the Customer is excluded. The Customer is obliged to maintain adequate insurance for this purpose.

8.6 All exclusions and limitations of liability stipulated by Loutro also apply on behalf of auxiliary persons and employees engaged by it.

8.7 The Customer indemnifies Loutro against all claims that exceed the above exclusions and limitations.

9. Intellectual property

Loutro retains all intellectual property rights to the items it provides or produces, such as but not limited to designs, recipes, illustrations, drawings, models and software. All carriers of intellectual property will remain or become the property of Loutro and may not be copied, shown to third parties or used in any other way without its express consent, regardless of whether the Customer has been charged for the manufacture or provision. The Customer is obliged to return these carriers at Loutro's first request.

10. Law and forum choice

10.1 Dutch law shall apply.

10.2 The civil court of the District Court of Midden-Nederland location Utrecht shall have exclusive jurisdiction of any dispute between the parties.